FAQ

WHAT MATERIALS ARE USED IN ANCHUVA PRODUCTS?

ALL ANCHUVA PRODUCTS ARE CRAFTED USING THE FINEST, ETHICALLY SOURCED LEATHER. EACH LEATHER HIDE IS HAND-SELECTED TO MEET OUR HIGH STANDARDS OF DURABILITY, TEXTURE, AND QUALITY.

HOW SHOULD I CARE FOR MY ANCHUVA LEATHER BAG?

TO PRESERVE YOUR ANCHUVA LEATHER BAG:

  • STORE THE ITEM IN A COOL, DRY PLACE, PREFERABLY USING THE DUST BAG PROVIDED.
  • KEEP IT AWAY FROM PROLONGED EXPOSURE TO SUNLIGHT, MOISTURE, AND EXTREME TEMPERATURES.
  • CLEAN GENTLY WITH A SOFT, DAMP CLOTH, AVOIDING HARSH CHEMICALS OR CLEANING AGENTS.
  • USE SPECIALIZED SUEDE CLEANERS FOR SUEDE PRODUCTS.
  • FOR LONG-TERM MAINTENANCE, SEEK ADVICE FROM A PROFESSIONAL LEATHER SPECIALIST.

DOES ANCHUVA OFFER CUSTOMIZATION SERVICES?

NO, WE DO NOT CURRENTLY OFFER CUSTOMIZATION OPTIONS.

WHERE ARE ANCHUVA PRODUCTS MANUFACTURED?

OUR PRODUCTS ARE DESIGNED IN-HOUSE AND HANDCRAFTED BY SKILLED ARTISANS IN CAREFULLY SELECTED WORKSHOPS THAT SPECIALIZE IN LUXURY LEATHER CRAFTSMANSHIP.

WHAT IS THE ANCHUVA RETURN AND EXCHANGE POLICY?

WE ACCEPT RETURNS OR EXCHANGES IN EGYPT ONLY WITHIN 14 DAYS OF PURCHASE, PROVIDED THE ITEM IS UNUSED AND IN ITS ORIGINAL PACKAGING. INTERNATIONAL ORDERS, SALE ITEMS ARE NON-REFUNDABLE. FOR ASSISTANCE, PLEASE REACH OUT TO INFO@ANCHUVA.COM.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

DELIVERY TIMES DEPEND ON YOUR LOCATION:

  • DOMESTIC ORDERS: 3–5 BUSINESS DAYS.
  • INTERNATIONAL ORDERS: 7–10 BUSINESS DAYS.

YOU WILL RECEIVE TRACKING DETAILS ONCE YOUR ORDER IS SHIPPED.

DOES ANCHUVA OFFER REPAIRS?

YES, WE STAND BY THE QUALITY OF OUR PRODUCTS AND OFFER REPAIR SERVICES FOR ANY MANUFACTURING DEFECTS. FOR ACCIDENTAL DAMAGE OR WEAR-AND-TEAR, WE CAN RECOMMEND REPAIR SOLUTIONS. PLEASE CONTACT US AT INFO@ANCHUVA.COM FOR FURTHER ASSISTANCE.

ARE ANCHUVA PRODUCTS SUSTAINABLE?

AT ANCHUVA, WE PRIORITIZE SUSTAINABILITY BY SOURCING LEATHER ETHICALLY AND ENSURING THAT OUR PRODUCTION PROCESSES MINIMIZE ENVIRONMENTAL IMPACT. WE ARE CONTINUOUSLY EXPLORING WAYS TO MAKE OUR PRODUCTS AND PACKAGING EVEN MORE ECO-FRIENDLY.

DOES ANCHUVA SHIP INTERNATIONALLY?

YES, WE OFFER INTERNATIONAL SHIPPING TO MOST COUNTRIES. PLEASE CHECK OUR SHIPPING POLICY OR CONTACT US AT INFO@ANCHUVA.COM FOR MORE INFORMATION ABOUT YOUR REGION.

HOW DO I CONTACT ANCHUVA FOR ADDITIONAL INQUIRIES?

FOR GENERAL QUESTIONS OR ASSISTANCE, YOU CAN EMAIL US AT INFO@ANCHUVA.COM OR USE THE CONTACT FORM ON OUR WEBSITE. OUR CUSTOMER SUPPORT TEAM IS AVAILABLE SUNDAY TO THURSDAY, 9 AM TO 6 PM (GMT+2).